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WoodenAura

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Imperial Herbal Aura · Free Shipping on Orders Over $200

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FAQ - Herbal Beads Questions Answered - WoodenAura

HELP CENTER

Frequently Asked Questions

  • PRODUCT QUESTIONS
  • SHIPPING & ORDERS
  • RETURNS & REFUNDS
  • PRODUCT CARE
  • CONTACT SUPPORT

Product Questions

  • WoodenAura herbal aroma beads are wearable fragrance accessories inspired by ancient oriental herbal rituals. They combine natural wooden textures with herbal-inspired aromas to create a calming daily companion.

    They are designed for personal rituals, relaxation, gifting, and daily wellness atmosphere.

  • No. WoodenAura products are not medical products and are not intended to diagnose, treat, cure, or prevent any disease.

    They are lifestyle aroma accessories created for personal rituals, relaxation, and daily atmosphere.

  • You can wear them as a bracelet, place them near your pillow, keep them on your desk, or use them during tea time, meditation, journaling, and quiet evening routines.

    Each piece is designed as a gentle reminder to pause, breathe, and return to calm.

Shipping & Orders

  • Orders are usually processed within 1–3 business days after payment is confirmed. Standard shipping usually takes 7–15 business days after processing.

    Delivery times may vary due to customs clearance, holidays, local carriers, weather, or other unexpected delays.

  • After your order has shipped, you will receive a confirmation email with tracking information if available.

    Tracking information may take 24–72 hours to update after shipment.

  • Please contact us as soon as possible if your shipping address is incorrect.

    Once an order has been shipped, we may not be able to change the delivery address.

Returns & Refunds

  • We accept eligible returns within 14 days after delivery. Items must be unused, unworn, in original packaging, and in the same condition that you received them.

    Please contact us before sending any item back so our team can provide return instructions.

  • Used or worn products, items without original packaging, products damaged due to customer use, opened fragrance-related products, and customized items may not be eligible for return.

    This policy helps us maintain hygiene and product quality standards.

  • Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

    If approved, the refund will be issued to your original payment method. Your bank or payment provider may need several business days to process it.

Product Care

  • We recommend avoiding water. Water may affect the natural wooden texture and the aroma experience.

    Please remove your beads before showering, swimming, washing hands, or intense exercise.

  • Store your beads in a dry, cool place when not in use. Keep them away from strong sunlight, perfume, chemicals, and excessive moisture.

    The scent experience may vary depending on use, storage, temperature, and environment.

  • Yes, WoodenAura beads are designed as daily ritual companions.

    For best care, avoid water, chemicals, and heavy impact during daily use.

Support

  • You can contact us through the Contact Us page or email us at support@woodenaura.com.

    Please include your order number when contacting us about an order so we can assist you faster.

  • Yes. WoodenAura beads make meaningful gifts for people who love oriental culture, wellness rituals, natural accessories, tea culture, meditation, and calming daily objects.

    They are designed to carry a sense of calm, blessing, and thoughtful intention.

  • WoodenAura

    WoodenAura creates imperial-inspired herbal aroma beads for daily healing rituals, blending natural wooden texture, oriental wellness culture, and refined fragrance aesthetics.

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