At WoodenAura, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or contact us.
When you place an order or contact us, we may collect your name, email address, phone number, shipping address, and billing address.
We collect information related to your purchases, including products ordered, order value, payment status, shipping status, and customer support history.
We may collect device information, browser type, IP address, pages viewed, referral source, and cookie data to help us improve our website and shopping experience.
We use your information to process payments, confirm orders, arrange shipping, provide tracking updates, and deliver WoodenAura products to you.
We use your information to respond to questions, handle returns or refund requests, resolve delivery issues, and provide after-sales support.
We may use browsing and order information to improve our website, product presentation, customer experience, security, and marketing performance.
We do not sell your personal information. We may share necessary information with trusted service providers only when required to operate our store, fulfill orders, process payments, deliver products, send emails, prevent fraud, or comply with legal obligations.
Payment information is processed securely through third-party payment providers. WoodenAura does not store your full payment card details.
We may share your name, address, phone number, and order information with shipping carriers or logistics partners in order to deliver your order.
Our website may use cookies and similar technologies to improve browsing, remember preferences, analyze traffic, and support marketing activities. You can manage cookies through your browser settings.
If you subscribe to our newsletter, we may send new collection updates, herbal fragrance stories, and promotional messages. You can unsubscribe at any time.
Depending on your location, you may have the right to access, correct, update, or request deletion of your personal information. To make a privacy request, please contact us at support@woodenaura.com.
If you have any questions about this Privacy Policy or how your personal information is handled, please contact WoodenAura at support@woodenaura.com.
