Thank you for shopping with WoodenAura. We carefully prepare each order so your herbal aroma beads arrive safely and beautifully packaged. support@woodenaura.com
Orders are usually processed within 1–3 business days after payment is confirmed.
Processing may take slightly longer during holidays, promotional periods, or seasonal order peaks.
Estimated delivery usually takes 7–15 business days after the order has been shipped.
Shipping times may be affected by customs clearance, local delivery services, weather, holidays, or other unexpected delays.
Once your order has been shipped, you will receive a confirmation email with tracking information if available. Please allow 24–72 hours for tracking to update.
Please make sure your shipping address is complete and correct before placing your order. WoodenAura is not responsible for delivery issues caused by incorrect or incomplete addresses.
Eligible returns are accepted within 14 days after delivery. Items must be unused, unworn, in original packaging, and in the same condition that you received them.
Used aroma beads, opened fragrance-related products, damaged items caused by customer use, and customized or personalized products may not be eligible for return.
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and clear photos.
To request a return or get shipping support, please contact us at support@woodenaura.com
