We want you to be satisfied with your WoodenAura purchase. Please read our refund policy carefully before requesting a return or refund.
You may request a return within 14 days after receiving your order. The item must be unused, unworn, and in original packaging.
Returned items must be in the same condition that you received them. Items damaged by customer use may not be accepted.
Used products, opened fragrance-related items, customized products, and items without original packaging may not be eligible for return.
Customers are responsible for return shipping costs unless the return is caused by a defective, damaged, or incorrect item.
To request a return, please contact us with your order number, full name, reason for return, and photos if applicable.
Please do not send your item back before receiving approval and return instructions from our customer support team.
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Processing time may vary by bank or payment provider.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with clear photos.
For refund questions, please contact us at support@woodenaura.com.
